Refund Policy
At Oxeir Technologies, we prioritize customer satisfaction. If you are not entirely satisfied with our services, we’re here to help. Please read our refund policy carefully to understand your rights and obligations regarding payments and service cancellations.
1. Eligibility for Refunds
- Refund requests must be made within 14 days of the initial service purchase or project start date.
- Services that have been partially or fully delivered are not eligible for a full refund.
- Custom software development, digital services, or tailored IT solutions are non-refundable once work has commenced.
2. Non-Refundable Items
- Domain name registrations, third-party licenses, and hosting services.
- Consulting sessions or hours already consumed.
- Completed projects, delivered source code, or signed-off milestones.
3. Process for Requesting a Refund
- Submit a refund request via email to support@oxeir.com with your service details and reason for the request.
- Our team will review your request within 5 business days.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company—it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@oxeir.com.
5. Contact Us
If you have any questions regarding this refund policy, feel free to contact our support team:
Email: support@oxeir.com
Phone: +91-7703859238